Cloud API
OperationalCore management and agent communication services.
Operational transparency
Trust Center
Clear information about how the MindShield Backup Platform is built, operated and improved.
Review current platform status, implementation boundaries, product lifecycle, security practices, privacy principles, support commitments and the engineering roadmap.
Transparency noticeThis page reflects the current implementation of MindShield. Planned capabilities are identified separately and are not presented as available features.
01Security architectureHow the Agent, Cloud API, dashboard and database security boundaries work together.02Data protectionEncryption, transport security, storage responsibility and current protection boundaries.03Access controlRole-based authorization, organization scope and PostgreSQL row-level security.04Backup integrityHow backup completion, verification outcomes and recoverability evidence are treated.
Platform status
Current operational summary
This is a manually published platform summary. It should not be interpreted as live availability telemetry or an uptime commitment.
Dashboard
OperationalAdministrative access and platform visibility.
Device activation
OperationalAgent registration and license activation workflows.
Backup services
OperationalMicrosoft SQL Server backup operations for supported deployments.
Licensing
OperationalLicense validation and entitlement services.
Monitoring
OperationalAgent heartbeat and device monitoring collection.
Public real-time status monitoring is planned for a future release.View status policy →
Trust topics
Detailed controls, responsibilities and boundaries
Each topic explains what is implemented today, what remains a customer responsibility and what is still being developed.
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Security architecture
How the Agent, Cloud API, dashboard and database security boundaries work together.
Read topic →Data protection
Encryption, transport security, storage responsibility and current protection boundaries.
Read topic →Access control
Role-based authorization, organization scope and PostgreSQL row-level security.
Read topic →Backup integrity
How backup completion, verification outcomes and recoverability evidence are treated.
Read topic →Ransomware resilience
Implemented safeguards, customer responsibilities and the roadmap toward stronger isolation.
Read topic →Privacy
A practical explanation of operational data, diagnostics and customer control.
Read topic →Responsible disclosure
A clear route for reporting potential security issues confidentially.
Read topic →Service status
Published availability information and the boundary between current reporting and future live status.
Read topic →Compliance & privacy
Current controls, assurance boundaries and future certification roadmap.
Read topic →Business continuity
RPO, RTO, verification, recovery testing and operational ownership.
Read topic →Public roadmap
Available, in-development and planned product capabilities.
Read topic →Whitepapers
Security, architecture, deployment and continuity guidance.
Read topic →Product lifecycle
Controlled progress from validation to long-term support
MindShield advances through defined stages so that reliability, support processes and security controls can mature alongside product capability.
Current stagePrivate Beta
Production-oriented validation with selected customers and direct engineering involvement.
- 01Current
Private Beta
Selected-customer validation, direct feedback and rapid engineering correction.
- 02Next
Public Beta
Broader availability with documented limitations and structured product support.
- 03Planned
General Availability
Production release after operational, security and support readiness criteria are met.
- 04Future
Long-Term Support
Defined maintenance periods, compatibility expectations and enterprise support options.
Release principles
How engineering decisions are made
Capability matters, but predictable behaviour and accurate communication matter more.
Stability before features
Existing backup and recovery workflows must remain dependable as new capabilities are introduced.
Security by default
Security controls are part of architecture and delivery work, not a separate marketing milestone.
Transparent communication
Release notes should distinguish implemented changes, known limitations and planned work.
Continuous improvement
Operational experience, customer feedback and recovery expertise shape each incremental release.
Platform coverage
Supported today and planned next
The current pilot has a deliberately narrow workload scope. Future coverage is shown separately to avoid creating false expectations.
Available todayCurrent implementation
- Windows Agent
- Microsoft SQL Server backup
- Scheduled and manual backups
- Local backup storage
- AES-256 encryption
- Restore verification
- Dashboard and device monitoring
PlannedRoadmap workloads
- PostgreSQL
- MySQL and MariaDB
- NAS protection
- Virtual machine protection
- Cloud replication
- Immutable storage options
- Expanded Windows Server workloads
Privacy principles
Practical privacy without vague promises
MindShield aims to collect and process only the operational information required to run, secure and support the platform.
Data minimization
Collect only information required for platform operation, licensing, monitoring and support.
Customer control
Customers define backup policies and storage destinations within the supported deployment model.
Responsible diagnostics
Use diagnostic information to investigate reliability and operational issues while limiting unnecessary collection.
Clear explanation
Describe what information is used, why it is needed and where implementation boundaries remain.
Support lifecycle
Support evolves with release maturity
Formal response targets and service-level commitments will be introduced only when the required operational processes are established.
PhaseSupport modelCurrent commitment
Private BetaDirect engineering supportSelected customers receive hands-on investigation and implementation feedback.
Public BetaStructured product supportDocumented channels, known limitations and scheduled updates.
General AvailabilityStandard support servicesDefined product support and maintenance policies.
EnterpriseSLA-based optionsPlanned service levels subject to published commercial terms.
Product roadmap
What exists, what is being built and what remains a future direction
Core protection
- SQL Server protection
- Scheduled and manual backups
- Compression and AES-256 encryption
- Retention controls
- Restore verification
- Device and heartbeat monitoring
Platform hardening
- Multi-factor authentication
- Cloud backup replication
- Immutable storage support
- Advanced audit logging
- Expanded reporting
Recovery intelligence
- Recovery Readiness scoring
- AI-assisted monitoring
- Compliance reporting
- Multi-cloud replication
- Expanded workload protection
Documentation
Operational guidance for deployment and recovery
Documentation is maintained as a practical extension of the platform, with clear procedures and implementation boundaries.
Administration
Administrator Guide
Platform management, access and operational guidance.
Open guide →DeploymentInstallation Guide
Windows Agent installation and initial configuration.
Open guide →RecoveryBackup Verification
Understand verification status and recovery evidence.
Open guide →ReferenceFrequently Asked Questions
Common platform, deployment and support questions.
Open FAQ →Responsible disclosure
Report potential security issues confidentially
Security researchers and customers are encouraged to report suspected vulnerabilities responsibly so they can be investigated without increasing risk to users.
security@mindshieldpk.comFrequently asked questions
Direct answers to trust and readiness questions
Questions that affect deployment decisions should be answered accurately, even when the answer is that a capability is not yet available.
Is MindShield generally available?+
No. MindShield is currently in Private Beta and is being validated with selected customers before wider availability.
Is this a live status dashboard?+
No. The status summary on this page is a published operational statement, not real-time telemetry. A public live status service is planned.
Which workloads are supported today?+
The current pilot focuses on the Windows Agent and Microsoft SQL Server backup. Additional workloads shown on this page are clearly marked as planned.
Does MindShield hold ISO 27001 or SOC 2 certification?+
MindShield does not currently claim ISO 27001, SOC 2 or equivalent independent certification. Security controls and roadmap items are documented without implying certification.
How can a security issue be reported?+
Potential security issues can be reported confidentially to security@mindshieldpk.com. The Responsible Disclosure page provides additional guidance.
Our commitment
Trust is earned through consistent engineering and accurate communication.
Every release, update and improvement should strengthen the protection of business-critical data while giving customers a clearer understanding of what the platform can—and cannot—do today.
MindShield is developed by Mind Merge Data Recovery Services, informed by more than two decades of practical recovery experience.