Deployment assistance
Environment review, installation planning, SQL Server permissions, storage selection and controlled agent rollout.
Customer success
Support for the complete protection lifecycle—not only installation.
MindShield customer success helps organizations move from initial planning to controlled deployment, daily operations and periodic recovery-readiness review.
Lifecycle services01 02 03 04 05 06
Practical assistance at each stage.
Operational onboarding
Policy setup, monitoring ownership, alert handling and clear responsibilities for day-to-day protection.
Migration support
Guidance when moving from manual backups, scripts or another backup product without disrupting existing protection.
Annual health review
A structured review of coverage, backup history, verification status, retention and outstanding operational risks.
Disaster-recovery planning
High-level recovery sequencing, dependency review, restore priorities and escalation contacts.
Specialist escalation
Coordination with Mind Merge Data Recovery Services when hardware failure, corruption or ransomware prevents normal restoration.
Service boundaries
Clear responsibilities create safer operations.
MindShield provides tooling, guidance and agreed support. The customer remains responsible for source-system ownership, approved access, infrastructure maintenance and recovery decisions unless a separate managed-service agreement states otherwise.
- Standard assistance
- Documentation, installation guidance and normal product support.
- Priority support
- Available with eligible plans or a separate commercial arrangement.
- Professional services
- Deployment, migration, review and planning services scoped separately.
- Emergency recovery
- Handled through Mind Merge Data Recovery Services under a separate case assessment.
Plan the next step
Need help moving from backup software to an accountable protection process?
Tell us about your environment and we will recommend the appropriate demonstration, assessment, pilot or deployment discussion.